E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.co.uk. Please send the e-mail as an attachment to [email protected] If you are reporting a suspicious URL, put it in the body of the email and send it to [email protected] For more information, go to
To help identify phishing e-mails and for tips on safe online shopping, see our short Help Video:
Examples of what to look out for if you suspect a Spoof or Phishing email are:
Note: Go to Your Orders to see if there's an order that matches the details in the e-mail. If it doesn't match an order, the message isn't from Amazon. Amazon never includes attachments in order confirmation e-mails.
Note: Amazon will never ask for personal information to be supplied by e-mail.
Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Note: Legitimate sites have a dot before "amazon.co.uk" such as http://"something".amazon.co.uk (usually "www"). Please note, the legitimate site for Amazon Pay is pay.amazon.com/uk. We'll never send e-mails with links to an IP address (string of numbers), such as "http://123.456.789.123/amazon.co.uk/".
Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.co.uk, then it's a fraudulent e-mail.
If you suspect that you have received a Phishing or Spoofed Email, please refer to Report a Phishing or Spoofed Emailfor guidance on how to report this.
If you have clicked on a Phishing or Spoofed email and are concerned that your account information may be at risk, please refer to Protect Your Account for guidance.
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